Delete your Spare account

Delete your account in the app

Deleting from the app takes effect at once. Open the app you signed up in, sign in, then:

• Spare app

  For customers

  1. 1Tap “Profile” in the bottom bar.
  2. 2Tap “Edit Data”.
  3. 3Scroll to the bottom of the page and tap “Delete Account”.
  4. 4Tap “Confirm deletion”.

• Spare Transporter app

  For Spare transporters

  1. 1Tap “My account” in the bottom bar.
  2. 2Tap “Edit Data”.
  3. 3Scroll to the bottom of the page and tap “Delete account”.
  4. 4Tap “Delete account” in the confirmation message.

• Spare Partners app

  For service centers, mobile technicians and quality inspectors

  1. 1Tap “My account” in the bottom bar.
  2. 2Tap “Edit Data”.
  3. 3Scroll to the bottom of the page and tap “Delete account”.
  4. 4Tap “Delete account” in the confirmation message.

• An account can’t be deleted while one of its requests is in progress: complete or cancel the request first, then delete the account.
• Each app has its own account: deleting your account in one app doesn’t delete an account you opened in another app with the same number.
• In the Spare Partners app, if you have more than one role, only the account of the role you are signed in with is deleted; your other roles stay as they are.
• Deletion is final: a deleted account can’t be restored. If you sign up again later with the same number, you get a new account that shows nothing of the old one.

What happens to your data

One rule applies in every Spare app and to every role, whether you delete your account in the app or request its deletion from this page, and it turns on one thing: is your account financially linked? It is if you paid for any request as a customer, carried out a paid request as a service provider, or earned or were paid out any amount.

No financial link: everything is deleted permanently

We delete the account and all of its data at once and for good; nothing of it remains:

• Your name, mobile number and photo.
• Your cars and addresses, and the documents and files you uploaded.
• Your requests and drafts, your notifications and support tickets.
• Sign-in sessions and the devices registered on your account.

A financial link: the account is closed and its data archived

Paid requests and earned amounts are tied to invoices and financial records the law requires us to keep, so we don’t delete the account’s data: we archive all of it, and your account counts as deleted. As soon as you delete:

• Your account is closed and signed out on all your devices, and app notifications stop reaching them.
• Signing in with your number shows that the number is not registered, and signing up again starts a new account with nothing of the old one.
• Your unpaid requests are cancelled, any unfinished payment expires, and discount coupons used on them are released.
• Periodic maintenance plans on your account end, and open support tickets are closed.

What we keep of an archived account

The archived account’s data stays closed, and we use it only for what the law requires and to protect your rights and the service providers’ in any claim. It includes:

• Account details: name and mobile number, and car details.
• Records of requests, invoices and payments.
• Technical reports, vehicle photos and pickup and delivery records.
• Correspondence, support tickets and records of electronic approvals.
• Documents uploaded to the account, such as a transporter’s driving licence and vehicle insurance.

We keep it for as long as the law requires financial records to be kept, or until the period for hearing any action or claim related to it has passed, under Clause Eight of the privacy policy.