Breakdown repair

Something wrong with your car? We send you a mobile technician who diagnoses and fixes it at your location, or we take it to a Spare-approved service center.

A breakdown doesn’t choose its moment, which is why Spare arranges mobile car repair for you. In the app you choose where you want the service: at your location, at home or at work, where the mobile technician comes and diagnoses the fault on the spot; or at a Spare-approved service center, where a Spare transporter takes your car and brings it back.

Either way, Spare assigns the provider and follows up the order on your behalf, and no repair is carried out and no cost is added without your approval.

Repair at your location or at a service center?

  • At your location (mobile repair): a mobile technician comes and diagnoses the fault where you are. You pay the visit and diagnosis fee when you order, and approve the repair after you see the quote.
  • At a service center: a Spare transporter takes your car to a Spare-approved service center and brings it back, and the transport fee to the center and back is added.
  • If the fault turns out to need a service center after the on-site diagnosis, you are offered transport to the center, and the decision is yours.

Show the problem before the technician arrives

You can attach a photo or a short video of the problem (a strange noise, a warning light…) so the technician understands it before arriving. This step is optional, but it makes the diagnosis easier.

How to order breakdown repair from Spare

  1. 1

    Describe the fault

    Choose “Breakdown repair”, write a short description of the problem, and attach a photo or video if you like.

  2. 2

    Choose where the service happens

    At your location with a mobile technician, or at a Spare-approved service center with transport there and back.

  3. 3

    Pay and follow up

    After you pay, Spare offers your order to mobile technicians near you and lets you know as soon as one accepts, and you follow the order in the app.

  4. 4

    Diagnosis and quote

    The technician diagnoses the fault, and you receive a report and an itemized quote before any repair.

  5. 5

    The repair, with your approval

    Once you approve, the repair is carried out, documented with photos and saved in your car’s digital service record.

What’s included

  • An approved mobile technician who comes to your location, or a Spare-approved service center
  • Diagnosis of the fault and a technical report
  • An itemized quote before any repair
  • Spare parts of your choice: genuine or aftermarket
  • Photo documentation and a digital service record
  • Follow-up by the Spare team, and the objections system in the app

Good to know before you order

  • Any repair you did not approve: it is not carried out or charged
  • Work that needs a service center is not done on site; the car is taken to the center with your approval
  • For mobile repair we need a safe location that does not breach municipal or traffic regulations or building rules

How do you pay?

You pay the visit and diagnosis fee (or the transport fee to the center and back) when you order, then the repair amount after you approve the quote, and every amount is shown in the app before you pay.

You pay in the app with Apple Pay, mada, Visa/Mastercard, and Tabby or Tamara for split payments. If you cancel an order, what is refunded depends on the stage the order has reached, under the refund policy.

For payment methods and instalments, see Pay in instalments with Tabby and Tamara.

Order the service from the Spare app

Download the app, sign up with your mobile number and order your service in minutes. Have a question before ordering? Message us on WhatsApp.

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