Accident repair

Had an accident? Don’t worry. We collect your car and repair it at an approved service center until it comes back to you ready.

After an accident, the last thing you want is to go from workshop to workshop comparing prices and looking for one you can trust. With Spare’s car accident repair you order the repair in the app and Spare handles the rest: a Spare transporter collects the car from your location, a Spare-approved service center inspects it, and you receive an itemized quote before any repair.

Spare is your agent: it assigns the center and follows it up on your behalf, documents every stage with photos, and no work starts without your approval.

Why repair your car through Spare?

  • A Spare-approved service center, instead of searching for a trustworthy workshop yourself.
  • An inspection report and an itemized quote before you approve, with the warranty on each item shown before you agree.
  • Spare parts of your choice: genuine or high-quality aftermarket.
  • A quality inspector reviews the repair work at the center.
  • Photos at every stage, and a digital service record for your car.
  • Flexible payment: split your bill into instalments with Tabby or Tamara.

A clear quote before any repair

After the car is inspected at the center, you receive a technical report and an itemized quote in the app. You approve what you want, and no item you haven’t approved is carried out.

If additional damage or extra work comes up during the repair, it reaches you in the app with its price, and it is only carried out and charged after you approve it.

How to order accident repair from Spare

  1. 1

    Order the accident repair

    Choose “Accident repair” in the app, describe the damage, add photos if you like, and set the car’s pickup location.

  2. 2

    A Spare transporter collects the car

    They collect it from your location with the pickup code, document its condition with photos, then take it to a Spare-approved service center.

  3. 3

    Inspection, report and quote

    The center inspects the car, and you receive a technical report and an itemized quote in the app.

  4. 4

    Your approval first

    You approve the items and pay in the app, and the repair doesn’t start before you approve.

  5. 5

    Repair and quality inspection

    The repair is carried out at the center and documented with photos, and a quality inspector reviews the work.

  6. 6

    Delivery

    The Spare transporter returns the car to your location, it is handed over with the delivery code, and everything is saved in your car’s record.

What’s included

  • Transporting the car from your location to the center and back
  • Inspection of the car at a Spare-approved service center
  • A technical report and an itemized quote before approval
  • Your choice of parts: genuine or aftermarket
  • A quality inspector’s review of the repair work
  • Photos at every stage and a digital service record
  • Follow-up by the Spare team, and the objections system in the app

Good to know before you order

  • Any item you did not approve in the quote: it is not carried out or charged
  • Personal belongings and valuables inside the car: remove them before pickup
  • Mechanical faults without an accident: they have their own breakdown repair service

How do you pay?

You pay the inspection and transport fees when you order, then the repair amount after you approve the itemized quote, and every amount is shown in the app before you pay.

You pay in the app with Apple Pay, mada, Visa/Mastercard, and Tabby or Tamara for split payments. If you cancel an order, what is refunded depends on the stage the order has reached, under the refund policy.

For payment methods and instalments, see Pay in instalments with Tabby and Tamara.

Order the service from the Spare app

Download the app, sign up with your mobile number and order your service in minutes. Have a question before ordering? Message us on WhatsApp.

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